About the role
Teams arrive at Norkai unsure what to hand an agent first. You'd sit with them, find the one task they repeat every week, and set up the agent and its approval rules together.
What you hear on those calls goes straight to design and engineering, so you'd also be the person who knows which screens confuse people and why.
What you'll do
- Run setup calls with new teams and pick a first task with them
- Write the guides and templates teams use to set approval rules
- Track which teams get stuck and follow up before they give up
- Bring patterns from customer calls to the weekly product review
What you'll bring
- Experience onboarding customers onto a B2B tool
- Clear writing; most of your help will be written
- Patience with nervous buyers and honesty about what the product can't do
Nice to have
- You've worked in support or ops yourself
- You've set up automations or workflows for a team
Benefits
In a real hiring round this is where pay, equity and benefits would go. Norkai is a concept, so this role shows how the page works and isn't open. See the perks and who made this concept.